Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

"I had mistook tasks for servant leadership. Servant leadership is critical. If I'm not there to serve the people that work for me, to empower them to do the best possible job that they can do, then I'm holding them back."

Connor Tracy, Director of Partner Development at KUKUI, discusses leadership challenges in auto repair shops, the importance of delegation and empowerment, adapting to industry changes, and the role of technology and data in modern shop management. Discover practical tips to transition from being a micromanager to a leader who can drive business growth effectively.

Connor Tracy, Director of Partner Development at KUKUI

Show Notes

• Watch Full Video Episode


• Introduction and Episode Overview (00:00:00 )


• Connor Tracy's Background (00:01:42 ).


• The Homecoming Story (00:02:01 )


• The Importance of Delegation (00:04:41 )


• Micromanagement Pitfalls (00:06:08 )


• Learning from Mistakes (00:09:09 )


• Shifting from 'Me' to 'Us' (00:09:40 )


• Empowering Team Decisions (00:10:36 )


• Challenges of Leadership Training (00:12:22 )


• Personality vs. Leadership Skills (00:13:06 )


• Customer Review Management (00:17:12 )


• The Need for Coaching (00:18:58 )


• Peer Mentorship and Outside Perspectives (00:19:51 )


• Sales Territory Engagement (00:20:42 )


• Industry Resets and Agility (00:21:13 )


• Proactive Leadership (00:22:27 )


• Data-Driven Decision Making (00:26:18 )


• Trends and Business Performance (00:27:27 )


• AI Integration in Business (00:28:43 )

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

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The Aftermarket Radio Network: https://aftermarketradionetwork.com/

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